We started in July 2016 on Facebook as a voltuneer project to help other people with their problems and questions. We became big in a short time. After about half a year of support with the Facebook Messenger, we started to help certain people with TeamViewer. This gave us the opportunity to analyse and solve problems more quickly.
We put our website online, added a bot to the Facebook Messenger and opened our Discord server. We became bigger and bigger.
We tried to finance our servers and domain with donations. But we had serious issues. There weren’t enough donations. Our founder even had to gave some of his private money to keep the website running.
In the meantime, more and more people asked for an installation. They didn’t even try to install the mods on their own. We started to install the mods for them – for free. Sometimes, we spent up to 5 hours installing dozens of plugins and vehicles. And then, suddently, the guy who got this installation had a problem with GTA and reset his whole game. And expected from us to install all those mods again.
The solution for us was simple: we charged for installations. With this way, we could install mods for those who were simply too lazy and in the meantime our financial problems would disappear. However, we still offered everyone free support with the installation.
In that moment, we couldn’t imagine that anyone would be bothered by our installation service. But we forgot the developers. And that is a mistake that is not excuseable. We didn’t just excluded them from the revenue but we didn’t even asked for their permission.
Also, we failed to inform the people right about our installation service. We should have added links to the original mods and a notice which informs that ALL mods are free and its quite simple to install them.
We honestly want to say that we’re very sorry for that.
But we still think that overall, we’re doing something great. We’re helping German people with problems and questions with any GTA V mod – for free. Therefore, we won’t accept if someone calls us „scammer“ or „shit“. Yes, we did a mistake. A huge one. But that does not justify anyone to call us like that. We never wanted to make money with the installation service. We always used this money to improve our support service.
So please don’t think that we’re scammers. You’re doing us wrong. We’re really trying to fix this.